Expansion for intelbpo in Kingston

• April 17 2019
• http://www.jamaicaobserver.com/business-observer-corporate-listing/expansion-for-intelbpo-in-kingston_162393

As part of its drive to create 1,000 new jobs in 2019, locally owned contact centre and business process outsourcing (BPO) company, itelbpo is adding 20,000 square feet of space to its Kingston-based operations by the end of May.

“The discussions to expand our Kingston site started in the fourth quarter of 2018 and build-out began on April 1st,” itelbpo Founder and Executive Chairman Yoni Epstein said.

Currently located at the corner of Pawsey Road and Trafford Place in New Kingston, itelbpo Kingston will begin occupying the adjacent premises at 2-6 Trafford Place on May 1.

“We are renting the building beside our current facility,” noted Epstein.

He pointed out that it was necessary to expand itelbpo's presence in Kingston due to the addition of new clients to the company's portfolio, as well as new business from existing clients.

“Itelbpo is expanding in Kingston for three reasons,” he explained. “One, given the larger talent pool found in Kingston, our clients are specifically requesting that more agents be placed there. Two, more agents in Kingston will mean improved back-up support for our larger clients, which is a part of our model; and three, because Kingston has a much larger population, it is an integral part of our growth in Jamaica.”

As a past president of the Business Process Industry Association of Jamaica, Epstein knows well the importance of the capital city to Jamaica's burgeoning BPO and contact centre industry. At the 2018 Nexus Illuminate Awards, hosted by research and analytics company Nearshore Americas in San Francisco, United States, Kingston was named Nearshore City of 2017 for its rapid growth of the BPO industry within the Caribbean region.